How can we help?
Find answers to common questions or get in touch with our team.
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Ordering & Delivery
Delivery times, shipping costs, tracking orders, and international shipping.
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Returns & Warranty
Return policy, warranty claims, exchanges, and faulty goods.
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Payment & Accounts
Payment methods, trade discounts, Klarna, and credit accounts.
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Technical Help
LED guides, installation advice, calculators, and product specifications.
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Contact Us
Phone, email, opening hours, and location.
Quick Answers
How long does delivery take? +
We offer next-day delivery for mainland UK addresses on orders placed before 2pm. Orders over the free delivery threshold qualify for free next-day shipping. Earlier delivery slots and Saturday delivery are also available at checkout.
What's your returns policy? +
You have 14 days from receiving your order to request a return for stock items. Items must be unused, in original packaging, and in resaleable condition. Cut LED products and bespoke items cannot be returned. Read our full returns policy →
Do you offer trade discounts? +
Yes! Sign makers, electricians, and other trade professionals can get 10% off every order with our trade discount. No verification needed — sign up for your discount code →
Do you ship internationally? +
Yes, we ship worldwide. International orders are supplied exclusive of UK VAT, but you may be liable for import duties and local taxes in your country. Read our international orders guide →
What warranty do your products have? +
Warranty periods vary by product — from 1 year up to 10 years for our premium ROCKLED modules. Check individual product pages for specific warranty information, or read our warranty guide →
Still need help?
Our team is here to help with product advice and technical support.
