What is WeLoveLEDs returns policy?

You have 14 days from receiving your order to request a return for stock items. Items must be unused, in original packaging, and in resaleable condition. Refunds are processed within 14 days of receiving the returned goods.

What warranty do WeLoveLEDs products have?

Warranty periods range from 1 year up to 10 years depending on the product. ROCKLED modules have a 10-year warranty. Check individual product pages for specific warranty information.

Returns & Warranty

We want you to be completely happy with your purchase. If something isn't right, our 14-day returns policy makes it easy to get a refund or exchange on eligible items.

✅ 14 days to request a return from delivery

✅ Original packaging and resaleable condition required

✅ Refunds processed within 14 days of receiving your return

📦 How to Return an Item

Step 1: Contact us within 14 days of receiving your order

Step 2: We'll provide a returns note and instructions

Step 3: Pack items securely in original packaging

Step 4: Post to us (keep proof of postage) — refund issued within 14 days of receipt

📞 To request a return: Call 0113 252 4706 (option 2) or email sales@weloveleds.co.uk

🔄 14-Day Return Policy

You have 14 days from receiving your order to request a return for stock items. After requesting, you have an additional 14 days to send the items back to us.

To qualify for a refund, items must be:

Unused and in original condition
In original packaging
In resaleable condition

💡 Tip: Keep proof of postage when returning items. Return shipping is at your own risk unless the item is faulty.

🚫 Non-Returnable Items

We cannot accept returns, cancellations, or refunds for the following:

❌ Cut LED Products — LED strip, neon flex, or modules cut to quantities less than 20, or with custom work (e.g., soldered cables)

❌ Special Orders — Products not listed on the website or custom bulk orders

❌ Bespoke Products — Custom-modified items such as LED strips with pre-soldered wires

❌ Neonplus® & Neon Flex Signs — These bespoke items cannot be cancelled once production starts

⏱️ Cancelling or Changing Orders

Need to cancel or amend an order before it ships?

⚠️ Call us before 1pm on the day of your order: 0113 252 4706 (option 2)

We'll try our best to help, but cannot guarantee changes after this time. If your order has already been dispatched, you'll need to follow the standard returns process.

⚡ Faulty, Incorrect, or Damaged Goods

Received something faulty, wrong, or damaged? We'll sort it out quickly.

✅ Contact us with your order number at sales@weloveleds.co.uk or call 0113 252 4706 (option 2)

✅ Replacements sent via next-day delivery

✅ Return postage refunded up to £15+VAT with proof of cost

Note: Timed or Saturday deliveries for replacements may incur a surcharge.

💷 Return Shipping Costs

Reason for Return	Who Pays?
Changed your mind	Customer pays return postage
Ordered wrong item	Customer pays return postage
Faulty item	We refund up to £15+VAT
Wrong item sent	We refund up to £15+VAT

💳 Refunds

Refunds are issued to your original payment method within 14 days of receiving your returned goods.

⚠️ 20% Returns Fee applies to: LED kits, bulbs, LED Neon Flex, batteries, and End of Line products. Also applies to items returned without a Returns Note or after the 14-day period.

🔄 Exchanges

Prefer an exchange? No problem. Any price difference will be amended accordingly. Please note:

Carriage costs apply for the replacement item
A 20% returns fee will be deducted from the original order value

🛡️ Warranties & Guarantees

Our products come with warranties ranging from 1 year up to 10 years depending on the product type.

Warranty Period	Products
10 Years	ROCKLED Modules
5 Years	Selected premium products (check product page)
3 Years	Selected products (check product page)
1 Year	Standard products

Making a Warranty Claim

Faulty items within their warranty period will be replaced or repaired. Here's how it works:

Contact us with your order number and description of the fault
In most cases, items must be returned to us for testing
If return isn't possible, we may accept photographic proof of the fault
Return carriage for warranty claims is reimbursed up to £15+VAT

💡 Note: This is a return-to-base, repair-or-replace warranty. We are not liable for installation costs or consequential losses.

📦 Packaging Your Return

❌ Important: All returns must be in original packaging and in resaleable condition. If items are returned damaged due to insufficient packaging, we cannot refund them.

Please pack items securely and keep your proof of postage — return shipping is at your own risk.

⚖️ Your Legal Rights

This policy does not affect your statutory rights under consumer law. For more information, please refer to the Consumer Rights Act 2015.

❓ Common Questions

Can I return cut LED strip?

No, cut LED products (strip, flex, or modules cut to less than 20 pieces) cannot be returned as they're custom-cut to your requirements. Full reels and uncut products can be returned within 14 days.

How long do refunds take?

Refunds are processed within 14 days of receiving your returned goods. The money will be returned to your original payment method.

What if my item arrived damaged?

Contact us immediately with your order number and photos of the damage. We'll send a replacement via next-day delivery and refund your return postage (up to £15+VAT).

What's the 20% returns fee?

A 20% restocking fee applies to certain items (LED kits, bulbs, Neon Flex, batteries, End of Line products) and to returns made without a Returns Note or outside the 14-day window. This covers our handling and restocking costs.