When will my order be dispatched and what are my delivery options?
We aim to dispatch everything the same day you place your order. There are a few products that need final assembly and checking (projection signs for example) before they can be dispatched. It will be mentioned on these special product pages what the expected dispatch time will be. All orders placed after 3pm will be dealt with the following working day.
Orders placed on a Saturday, Sunday or Bank Holiday will be dealt with the following working day.
Our standard delivery is next day for mainland UK addresses plus various options to have your goods delivered earlier in the day or on Saturdays.
Any orders for £150 + vat or more qualify for Free UK next day delivery. An equivalent value of £10 + vat will be deducted for any other delivery service (ie: Early deliveries or Highlands etc..).
Once you have added your items to the basket you will have a drop down box to show you your options. Most of the items have the same options, but there are a few that due to size or weight restrictions may have fewer or additional options. If you choose items that have mixed guidelines or options for delivery, the delivery charge will be for the heavier/larger items. Unless you get in touch with a specific request your goods will only be dispatched when everything is ready.
Late Deliveries: On occasion the courier will deliver an item late (ie: Ordered on a before 12 delivery but turned up in the afternoon). Should this happen we will refund the full delivery cost immediately. However, we accept no responsibility for any compensation due to the late delivery, but we will give you what information you need to pursue the courier if you choose.
Please check your goods on receipt so that we can act swiftly to correct any problems.